速卖通客服话术技巧：双11买家询盘回复及催付技巧
外贸询盘的回复很重要，流利的沟通，真诚的语言，会让你赢得更多的定单和买家！速卖通卖家在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步先容产品、告知买家付款同时应尽快发货、结束语。在原有价格的基础上，又给您了15%的折扣。Dear Friends,We are so sorry to hear that you don't want this item any more.As an regular customer ,next time when you order a 5% discounts will be offered specially foryou.Just remember- XXXstore is your First and Best Choice for XXX products.Thank you all the same另外需要提醒大家的一点是，今年的双11引入了预售弄法，不只是卖家，良多买家也是第一次介入预售，很可能健忘去付尾款。尽量在初步沟通时把产品元素先容清晰，Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.鼓励买家进步定单金额和定单数目，提醒买家尽快确认定单时Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.交易进行中，通知买家去参看物流情况时，The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.当完成交易，您表示感谢，并但愿他下次能够再次回头时，Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.推广新产品，可给买家推荐自己热销的产品。例如圣诞节（在圣诞节来临之际，圣诞礼品将是一个热销产品。Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation, we will offer a 5% off on this order.Discounts already made, what you need to do is just pay for it directly.Thank you and best regards买家不想买了假如买家确实不想买所拍产品了，我们所能做的就是加深我们的店铺和产品在他们心中的印象，让他们下次有需要就能想到我们。但愿您在我们店铺的购物是一次痛快的经历，并期待您的再次光临。假如有什么需要我能匡助您的，好比价格、大小、颜色等,请随时与我联系。期待您的答复。当您下次购买时，我们将给您最大的折扣。但愿你能接受这个价格，假如有任何题目，请和我联系。这个产品的利润不错。Dear friend,Have you got the goods? The product you satisfied?We promise to give you the whole service, if you have any problem or comments for product or service, please feel free to contact us, we looking forward to your reply.Hope this shopping is a pleasant experience in our store, and looking forward to your coming again.Best Regards退、换货题目亲爱的朋友，很歉仄给您带来了不便，假如你不满足的产品,你可以把货物返还追到我们，当我们收到的货物,我们将给你一个更换或者给你全额退款，我们但愿能和你们建立商业关系Hi friend,Thank you for your inquiry,weverymuch hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.Regards谢谢您的询盘，我们非常但愿能够与您完成此笔订单，下面是我对您所需要的产品的先容，假如您一次购买100件，我们可以给您一个批发价格，每件25元.假如您有任何的题目，请和我沟通Dear friend,I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.We will give you a big discount in your next order.Best Regards催付技巧对于下单不付款的买家行为，我们要如何营销呢？实在，对于下单不付款的原因，大概可以分为以下四种，我们就逐一对症下药碰到支付题目Dear friend,Thanks forvisiting our store.We noticed that you placed an order but didn't pay for it yet.Can i know the reason why you didn't make payment ?If you have anypayment questions, below link can help youFeel free tocontact us for any other questions.Best regards买家砍价Dear Friends,Thank you forordering these items.As you know,people always pay for what they buy. And i am sure you will be satisfied with ourproduct quality.I am sorry that we can't offer the price you requested.How about we dealat $ XXX ? The price has been adjusted , if you’re satisfied with this price,please just pay directly.Please let me knowfor any further questions. Thanks.Sincerely,买家未做任何回复对于下单不付款也没有任何回复的买家，最简朴有效的方法就是降价了。所以我们要记得在双11期间去发站内信或者订单留言去提醒买家付尾款！Hi friend,We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks!亲爱的朋友，我们接到物流公司的通知，现在贵国的海关对大量邮包进行按期的严格检查，为了使货物安全的投递到贵处，我们建议延迟几天发货，但愿征得您的同意。 10个起批我们将给您批发的价格.）Hi friend,Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘shighprofitmarginproduct, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces,wealsocan help you get a wholesale price.Thanks.Regards货物断货，货物偶然的断货只要当真解释一下，买家能够理解，最好的办法是告诉买家自己会积极尽量帮他找到她所需要的产品，同时向他先容类似的款式供其选择。Hi friend,We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style.Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.ThanksRegards我们已经重新设置了价格。谢谢!Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!Regards海关题目，某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。催付款的邮件亲爱的朋友谢谢您的订单。大量订购询问价格，大量订单询盘，买家若是遇上采购季我们一定要捉住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有上风，给买家感觉是给他的一个优惠。良多买家从我们这进货到他们自己的商店里出售。但好像订单仍旧未支付的。以下是我们圣诞产品的先容，请点击了解。但愿尽快得到您的回复 运单追踪显示已经妥投亲爱的朋友，货物是否已经收到呢？产品您满足吗？我们承诺给您全程服务，假如您对产品或者我们的服务有什么题目或者意见，请随时和我们联系，期待您的回复。我们提供的价格比市场价要低，在这个产品上，我们没办法给出更低的价格了。我会竭尽所能来匡助你。在付款后被证明,我将处理订单和出货尽快公然。以下为相关步骤的范例当买家光顾你店铺，询问产品信息时跟买家初次打招呼，要亲切、天然并表示出你的热情。
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